Frequently Asked Questions
Do you offer automatic bill pay?
Yes, we do offer automatic bill pay! You can easily set up automatic payments through your online account. This convenient feature allows you to schedule recurring payments for your storage unit rental, ensuring that your bill is paid on time each month.
How do I contact you?
There are many ways! You can fill out the contact form on our website or you can give us a call at any of our facilities. We also have a chat bot at the bottom of this page that is ready to answer all of your storage questions, and even rent a unit, 24/7. Our friendly team is waiting to hear from you!
Do you offer truck rentals?
Great question! Many of our locations are authorized U-Haul dealers, offering convenient truck rentals to make your move easier. To find out if your nearest Columbia Self Storage location offers U-Haul rentals, please contact us directly. We'll be happy to provide more information and assist you with your moving needs.
Do you offer vehicle storage?
Absolutely! We offer a variety of outdoor storage options for vehicles. Our facilities are designed to provide secure and convenient storage for your vehicle.
Additionally, our newest facility opening in late 2024 in Cottonwood, Arizona, will feature a large selection of covered and uncovered parking spaces. This state-of-the-art facility will offer top-notch amenities and security features to ensure your vehicle is well-protected.
What is drive-up access?
Drive-up access is what allows you to drive up to one of our storage units and park your vehicle next to it. Instead of having to carry your belongings from outside of the facility to your rental, you can easily unload them with just a few steps.
What is the online bill pay option?
Online bill pay is a useful amenity that allows you to manage your account from anywhere with an internet connection. If you don’t like the idea of having to drive out to one of our locations every month, you can now pay your rent, reserve a new self storage unit and update your account information on our website!
What is a temperature-controlled unit?
Temperature-controlled storage units provide a suitable environment for your possessions, protecting them against humidity and extreme heat or cold. These units are better for long-term storage, furniture, electronics, books and clothes. What’s more, because they're inside the building, they tend to keep your possessions cleaner than a standard unit.
How do I get started?
Some of the things you can do are browsing our self storage tips and calculating the right space for you. If you think you’re ready to start your move, take a look at our several locations and choose a facility you like. But if you still have some questions, don’t hesitate to call us today!